Work
What is work management?
Learn how work requests, work orders, and tasks track fixes in LambdaAssetCheck, so problems found in the field become assigned work you can close with a clear outcome.
Last updated: September 2026
What you'll need
| Tier | Any plan that includes work. The owner confirms Work management mode in a blocking prompt, once. It cannot be changed afterwards. |
| Platform | Web app |
| Permission | work_requests.read or work_orders.read to open the page. Creating and assigning need their own capabilities. Assign needs work_requests.assign, and the person must be allowed to own work requests or work orders at that site. |
| Where | Work Management → Work |
This guide assumes Full Work Management. In CMMS integration mode the app sends work out and blocks status changes, closure, conversion, and new tasks here. Nothing writes status back. See Organisation settings.
Requests, orders, and tasks
| What it means | |
|---|---|
| Work request | A reported need — for example a leaking pump. |
| Work order | Planned or assigned maintenance work. |
| Task | The unit someone is assigned and completes. Both requests and orders hold tasks. |
Requests and orders are two types of work item, not two stages of one. When every task on a request is done, the request moves to IN REVIEW and is assigned to a work-request reviewer. Completing it then offers Convert to Work Order (open tasks carry over) or Close Without Conversion.
Where work comes from
- From an inspection. On an asset template, a response option can raise a work request or a work order. A raise-flag option raises a flag; only an audit template stores an audit type on that flag. See Create a template.
- By hand. Select Create Work Request/Order on the Work page.
Find and assign work
Go to Work Management → Work. The title reflects your scope — My Work, Site Work Management, or Work Management.
Filter by Work Type, Status, Priority, and Assigned To, or use quick filters such as My Active Work, Unassigned, Critical Priority, and Completed Work.
Open an item to see description, status, assignment, details (including source inspection), Issues and tasks, comments, and activity.
Select Assign and choose a user or group. The list is people allowed to own a work request or work order at that site.
Statuses and closure
Work requests: NEW → IN PROGRESS → IN REVIEW → COMPLETED
Work orders: DRAFT → ASSIGNED → IN PROGRESS → IN REVIEW → COMPLETED
Both can go to CANCELLED. A work order can also go ON HOLD from a non-final status, including DRAFT, and can return to ASSIGNED or IN PROGRESS. COMPLETED is refused while a task is still open.
Completed and cancelled are final once they are reached.
Closure details on a request are optional. Root cause and resolution belong on each task, in full work-management mode, when the task type requires them. Cancelling requires a reason.
Tasks
Tasks live under Work Management → Tasks. From a work item, use Create Task on an issue.
Task statuses include PENDING, IN PROGRESS, COMPLETED, BLOCKED, ON HOLD, and CANCELLED. Admins configure types under Tasks → Settings.
Some task types carry an SOP — a linked inspection the assignee finishes before the task can be completed. Attaching an SOP to a task type needs Advanced or Professional.
Frequently asked questions
Is there an approval step?
Yes, on a work request. When every task is done, the request moves to IN REVIEW for a work-request reviewer.
Do work requests become work orders?
Not by themselves. At close, choose Convert to Work Order or Close Without Conversion.
Why do I only see my own work?
Field-worker roles are limited to work assigned to them.
What is Sync status?
It appears whenever the mode is CMMS integration, including when the connection is not set up. That state shows Not configured.
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