2. Prepare your organisation
Deactivate your organisation
Suspend every user in the organisation, then restore access later from the deactivated-account screen.
Last updated: September 2026
What you'll need
| Tier | Any plan |
| Platform | Web app |
| Permission | Organisation owner only. Administrators cannot open Billing or deactivate. |
| Where | Administration → Billing, Deactivate organisation card |
Pay unpaid invoices on Invoices first. Deactivation is blocked until the balance is clear.
Deactivate organisation
The card sits at the bottom of Billing, under the Plan, Invoices, and Details tabs.
Warning: Deactivating suspends every user account. You lose access to features and data in the app. Data is stored, and the owner can reactivate later.
In the confirmation dialog, type Yes, I want to deactivate my organization. Letter case does not matter. The phrase uses the spelling organization, as shown on the form.
- Select Deactivate organisation.
- Optionally choose a reason: No longer need the service, Switching to another provider, Too expensive, Missing features we need, or Other.
- Type the confirmation phrase.
- Select Yes, I want to deactivate my organization.
You are taken to the deactivated-account screen. The owner can select Reactivate plan to restore access. Other users should contact the owner.
Related articles
Was this page helpful?
