4. Start field work
What are incidents?
Learn how to report incidents and review them in the incident log in LambdaAssetCheck, so hazards, injuries, and near misses are recorded separately from inspection flags.
Last updated: September 2026
What you'll need
| Tier | All plans |
| Platform | Web app (same responsive app on phone) |
| Permission | incidents.create to report. incidents.read to open the log. Site access limits what you see, and incidents.view_own shows only incidents you reported or are assigned to. Owner and Administrator manage incident types. |
| Where | Incidents → Report Incident and Incident Log |
Each type people can report needs an active published incident template. Without one, the type is locked.
Guest reports from asset or site posters need Guests can report (asset/site QR without login) on that type. The guest enters an email; the check is only that it contains @. The guest link expires after 2 hours.
Incidents vs flags
| Incidents | Flags (audit flags) | |
|---|---|---|
| What | Unplanned events someone reports | Findings raised from an inspection answer |
| Where | Incidents → Report Incident / Incident Log | Work Management → Flags |
| Classified by | Incident type | Audit type from the template, plus severity |
An inspection answer set to raise a flag becomes a flag. An event someone reports becomes an incident. See What are flags?.
Report an incident
1. Go to Incidents → Report Incident (or + Report Incident from the Incident Log). 2. Choose the incident type. 3. Complete the form. The questions come from that type's template, and a site or scanned asset is required. 4. Submit.
The report appears in the Incident Log.
Incident log
Open Incidents → Incident Log. Filter by Status, Severity, Incident type, Classification review, Assigned To, and Overdue only.
Open a report for details and assignment. View report opens a printable report.
Status moves Reported → Investigating → In review → Closed. Closed is final unless someone with permission reopens it. A classification review can happen while the incident is open.
Close only from In review, and only as the assigned reviewer or with the review permission.
You need at least one linked task, every linked task completed or cancelled, and at least one completed. You also enter a root-cause category, root-cause details, and a resolution. Lost-time and DART cases also need the day counts.
Incident types
Administrators manage types at Templates → Template Configurations → Incident Types (or /admin/incident-types).
| Setting | Purpose |
|---|---|
| Name, description, colour | How the type appears when reporting |
| Visibility | Who may report this type |
| Access | Also limits who may report this type when access is restricted. The screen still describes it as view and edit |
| Notifications | Who is emailed when this type is reported |
| QR code | Printable code that opens this type and prompts sign-in |
| Guests can report (asset/site QR without login) | Guests on asset/site posters may choose this type after entering an email |
For INCIDENT templates in the builder, you select an existing incident type — you do not create types there.
QR codes for reporting
Incident type QR — always prompts sign-in. After sign-in, the person continues to Report Incident. Guests are not accepted on this path.
Asset or site poster QR — signed-in users continue with the asset or site in context. People without an account enter an email, then only types with Guests can report enabled. If the email belongs to an active user, they are asked to sign in. Guest reports are not anonymous.
See Start an inspection by scanning a QR code for QR workflows in general.
Frequently asked questions
Are incident types the same as issue categories?
LambdaAssetCheck classifies reports by incident type. The admin screen still labels one section Category visibility.
Can incidents create flags?
No. They are different records. Inspection answers raise flags; people report incidents.
Can someone report without an account?
Only from an asset or site poster, and only for types with guests enabled. Incident-type QRs always require sign-in.
Related articles
- What are flags? - What are inspections? - Start an inspection by scanning a QR code - What is work management?
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